FAQ’s
If you have a question, please view our Frequently Asked Questions below to see if it has already been answered. If your question is not here then please feel free to use our Contact us form to make your enquiry.
How long will it take for my web site to be designed?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
Will we need to have a meeting regarding the website design?
In the majority of cases a meeting isn’t necessary and most of our designs are generally completed with contact via email and telephone. If you want to make specific changes and adjustements, we recommend we have a meeting and complete the design.
Once my website is completed - what after sales services do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements.
Do I have to keep my website with you forever, or can I move it to hosting company?
You may move your website to another hosting company at any time. Once your website design has been completed, you can request the website files or ask us to upload it to your new hosting package.
In what format should I supply words and photographs about my business for my new website?
It is helpful if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
Will my website design be Search Engine friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated occasionally, as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
I run a small/medium size business and want an online presence to promote my business. What do I need to achieve this?
You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.
I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.
Do I Need A Database on my website?
This will depend upon the type of website you require. If you need a brochure website, then the content can be stored on the website and you won’t need a database. However, if you want a CMS or Ecommerce website a database is required. However, Evolvenet include a database in the price for you.
How do I update my website?
There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
Am I tied into Evolvenet for any site maintenance or updates I wish to do once my website is designed?
No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.
Will everyone see my web site the same?
Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. We also test our websites on the latest mobile devices such as: iPhones, Windows Phone 7 and Android.
Can you provide all our web design and hosting services?
Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems, we can register your domain name, design your website, provide your web hosting and arrange your email accounts for you.
Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. However we can say that our servers have had 99% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very efficiently.
Do you use Flash animation in your website design?
No we do not use flash any more, as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
We normally use advanced Javascript and Jquery scripts to make your website look professional. Javascript can be used on all browsers and mobile devices, unlike Flash. Javascript is also very Search Engine friendly.
Can I get e-mail accounts with my website?
Yes you can have email and you will probably wish you set-up several email addressed e.g. sales@your-domain.com, info@your-domain.com, john.smith@your-domain.com
We will add more email accounts as and when you need them, all you need to do is contact us.
Can I see how many visitors I've had to my website?
Yes we integrate google analyitcs, which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.
Can I have an e-commerce system for my website?
Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared on line” we can interface to organisations like Worldpay, Protex or whichever third party you wish to use. Read more about ecommerce website design services.
When can I update my website content?
If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection. You can make updates as frequently as you wish. If you have a brochure website, then we can update the website for you.
Is there any training provided with the Content Management System - CMS?
The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.
How can I accept credit cards on my website?
There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. We can integrate a majority of payment gateways such as: PayPal, Sagepay, WorldPay, Google Checkout, Voicepay, Barclays and HSBC.
Do you redesign existing websites?
Yes, we can redesign retaining your company corporate style or we can redesign to give you a complete new image.
Do you display any banners or pop-up ads on my website?
Absolutely not! – It’s your website and you have total control over the contents and who advertises on it.
What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss it further with a view to ascertaining what type of design you would like to see and then send you a new design. Our aim is to design you a website specific to your requirements which you are completely happy with.We will not build the website until you are completely happy with the design.
Will I find my website on the search engines?
Yes we always create websites to be search engine friendly. We also submit a sitemap to google, to ensure your website is indexed as soon as it is live.
Once my website design is completed can you provide web hosting?
Yes, we provide you with one years free hosting and a domain name included in the price.
Why should I choose Evolvenet for my web development company?
We are an established web development company delivering web design and internet development services of any complexity to clients throughout the UK. Being in IT business for over 10 years now we have all round web development expertise, with experience in Brochure, CMS, Ecommerce, Bespoke and also Mobile App Developement
Can I have a professional email address?
Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!
We can design signatures for your business to make you look professional.
Can I register a domain name through Evolvenet?
Yes absolutely! Domain registration is an important service we offer. You don’t have to purchase other website design or web hosting services from us to use this service – although we hope that you will want to use us for all your web services
Who owns the website once the website design is completed?
The website belongs to you. Should you wish to use another hosting provider, then we will supply you with your website files, or even set up the website for you.
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